Question 1

When do my repayments clear?

Accepted Answer

Direct debits generally take two business days to clear.

Question 2

How do I update my employment details?

Accepted Answer

Please log into your MyPayNow account, go to My Account and edit your Employment details. If you currently have a payment scheduled, please contact our friendly customer service team at customerservice@mypaynow.com.au

Question 3

How do I change my direct debit date?

Accepted Answer

You may be able to change the date by utilising the split or delay functions in your account. If you need to make any other changes, you can contact our friendly customer support team at customerservice@mypaynow.com.au. Please note: you will not be able to change your direct debit date if you have a pending payment. If you're experiencing financial difficulty, please contact us as soon as possible so we can help you with your options.

Question 4

Can I get an advance when my only income is Centrelink?

Accepted Answer

Unfortunately, not. MyPayNow is a wage advance service, meaning you will need to be receiving regular income from an employer.

Question 5

Why can't I get more than my approved limit?

Accepted Answer

Your approval limit is based on our assessment, including your identified income. If your circumstances change and you'd like us to reassess, please contact our friendly customer support team at customerservice@mypaynow.com.au. A reassessment may result in a higher or lower limit.

Question 6

Who can use MyPayNow?

Accepted Answer

MyPayNow is available to working Australian residents, over the age of 18, that meet our eligibility criteria.

Question 7

How do I split or delay a payment?

Accepted Answer

To split or delay your repayment, simply log in to MyPayNow, open your active advance and choose to split or delay the repayment. If you need further assistance, please contact our friendly customer support team at customerservice@mypaynow.com.au.

Question 8

What is MyPayNow?

Accepted Answer

MyPayNow is a wage advance service that allows you to access up to 25% of your wage (max $2,000), early! We deal directly with you, instead of your employer! We pride ourselves on being fast, efficient and available 24/7. Once you're approved and you request funds, you'll usually receive them within seconds. Note: Once approved, payments are sent via Osko on Australia's New Payments Platform (NPP). Availability depends on the receiving bank. If your bank doesn't support Osko, or Osko is temporarily unavailable, your payment may be delayed.

Question 9

Is MyPayNow secure?

Accepted Answer

We use multiple layers of protection to keep your information safe, such as encryption when data is stored and sent, real-time threat protection, multi-factor authentication for staff, continuous logging and monitoring, secure backups, and more.

Question 10

How much will it cost me?

Accepted Answer

MyPayNow charges a flat 5% fee on your advance, plus 24% interest per annum on your outstanding balance (capped at 60 days). Your total cost is always shown upfront before you confirm an advance. There are no hidden costs and no late fees. For example, if you took out a $100 advance for 7 days, you'd pay back a $5 flat fee plus $0.42 interest - $105.42 in total. If you took out a $100 advance for 28 days, you'd pay back a $5 flat fee plus $1.68 interest - $106.68 in total.

Question 11

Why can't I access all my wage?

Accepted Answer

MyPayNow is designed to provide you with access to a portion of your wage so you can handle unexpected expenses, whilst still remaining within your means for repayment.

Question 12

What is the minimum amount I need to earn before I can apply to MyPayNow?

Accepted Answer

The minimum income from employment required to use MyPayNow is $450 take home per week, $900 per fortnight, or $1,800 per month.

Question 13

How do you determine my advance limit?

Accepted Answer

Your advance limit is based on our assessment and is up to a quarter of your net pay, to a maximum of $2,000. Depending on your assessment, your limit may be lower.

Question 14

I only work part-time and receive Centrelink, can I use your services?

Accepted Answer

Yes, of course! Provided your income from employment meets our minimum requirement and you meet our approval criteria.

Question 15

How much can I get and how often?

Accepted Answer

Once approved, you can choose any amount from $50 up to your approved limit. Your approved limit is set by our assessment and is up to 25% of your net pay (max $2,000). Once you've taken your advance, you cannot request a further advance until you've repaid your balance in full.

Question 16

When can I get access to a wage advance?

Accepted Answer

Once you have completed the account creation process and been approved, you will be able to request a wage advance straight away.

Question 17

My last pay is missing or below the minimum requirement.

Accepted Answer

Unfortunately, we cannot assist you until your most recent wage meets the minimum income requirement of $450 per week, $900 per fortnight or $1,800 per month.

Question 18

How do I pay back my wage advance?

Accepted Answer

A direct debit is automatically scheduled to come out of your nominated bank account on your scheduled repayment date. Alternatively, you can make a debit card payment.

Question 19

What time do direct debits come out of my bank?

Accepted Answer

Our direct debits are processed by a third party, meaning they can be attempted at any point during the day.

Question 20

What happens if I need to change a payment date or amount?

Accepted Answer

You may be able to change the date by utilising the split and / or delay functions in your account. If you need to make any other changes, please contact our friendly customer support team at customerservice@mypaynow.com.au. If you're experiencing financial difficulty, please contact us as soon as possible so we can help you with your options.

Question 21

I want to change the bank account where my repayments are taken from.

Accepted Answer

Unfortunately, you are unable to have repayments come out of a different bank account to which you receive your wage deposit.

Question 22

I've changed bank accounts and need to update my bank info.

Accepted Answer

Provided you don't have an outstanding balance, login to your MyPayNow account and update your Bank account details in My Account. If you're waiting for a repayment to clear, you'll have to wait until it's processed before updating your bank details.

Question 23

Do I have to pay back the amount in full?

Accepted Answer

MyPayNow is designed to be repaid in full on or around your next scheduled pay day. However, we understand that circumstances can change, and life happens. That is why we provide an option in some circumstances to split your repayment across two pay cycles or delay your repayment through your MyPayNow account. If you need to make any other changes, please contact our customer support team at customerservice@mypaynow.com.au and they will be happy to help. If you're experiencing financial difficulty, please contact us as soon as possible so we can help you with your options.

Question 24

How long does it take to receive the funds?

Accepted Answer

MyPayNow will send your advance via Osko on Australia's New Payments Platform (NPP), so you'll usually receive the funds within seconds, 24/7. Note: Availability depends on the receiving bank. If your bank doesn't support Osko, or Osko is temporarily unavailable, your payment may be delayed.

Question 25

Can I request my wage advance on the weekend?

Accepted Answer

Yes! You can request funds 24/7. We send payments via Osko (NPP), so you'll usually receive the funds within seconds, even on weekends. Note: Availability depends on the receiving bank. If your bank doesn't support Osko, or Osko is temporarily unavailable, your payment may be delayed.

Question 26

What happens if I miss a payment?

Accepted Answer

If your payment fails, you're welcome to make the payment via debit card, alternatively, the payment will be re-attempted on your next scheduled repayment date.

Question 27

How do the delay and split features work?

Accepted Answer

By requesting a delay, we'll put your direct debit on hold until your next pay cycle. By requesting a split, we'll divide your balance into two equal repayments over your next two pay cycles. If you're paid weekly or fortnightly, you can use each feature once per advance. If you're paid monthly, you can either delay or split once per advance.

Question 28

What cards can I use to make a payment?

Accepted Answer

You can pay with any debit card (Visa or Mastercard). We do not accept payments made with Credit Cards.

Question 29

What do I need to set up my account?

Accepted Answer

You will need: Your mobile phone number Your email address A valid form of Australian ID (e.g. an open drivers licence, Medicare card or passport) The date and amount of your last wage deposit Your internet banking details The bank account where your salary is deposited into. This account must have 70 days worth of bank transactions.

Question 30

What identification documents do you accept?

Accepted Answer

We only accept an Australian open driver's licence, Australian passport or Medicare card. We cannot accept proof of age cards or a learner's licence.

Question 31

How long does it take to set up an account?

Accepted Answer

It takes about 5 minutes to set up your MyPayNow account and be assessed for an advance. Once approved and funds are requested, we send your funds in seconds.

Question 32

Why would I be declined?

Accepted Answer

You do not meet the minimum income requirement We could not identify wages in your bank account You are only receiving Centrelink benefits We identified recent failed payments to other companies You have an irregular pay cycle Too much gambling identified in your bank account You have reached your advance limit for your pay cycle You have a joint bank account with another MyPayNow customer

Question 33

Why do you need my bank statement?

Accepted Answer

MyPayNow use recent bank transaction information to confirm you're employed and paid regularly, and to assess whether our product is suitable for you. We may retrieve updated information from time to time for reasons like verification and account servicing. If you don't provide this information, we can't proceed with your application.

Question 34

How do you collect my bank statement?

Accepted Answer

As part of the application process, you will be redirected to our secure third-party provider and asked to enter your bank account login details.

Question 35

Can MyPayNow see my bank account login details?

Accepted Answer

No, MyPayNow only has access to your bank statements, not your login details. Additionally, we do not store any of your login information.

Question 36

What do you see when I connect my bank account?

Accepted Answer

When you connect your online banking through our secure third-party provider, we get a read-only copy of your transactions (bank statement data) for up to 90 days, covering all accounts linked to that bank login. We don't see or store your online banking password, and we can't move money from your account.

Question 37

Can I send my bank statements via email or fax?

Accepted Answer

Unfortunately, we are unable to accept manual bank statements via email or fax. As the system is automated, we require you to follow the steps in the app.

Question 38

My bank is not in the drop-down list, what can I do?

Accepted Answer

Unfortunately, if your bank is not listed, you won't be able to use our service.

Question 39

I bank with Up bank or 86400, can I use your service?

Accepted Answer

Unfortunately, our current third-party statement provider does not support Up Bank or 86400. We are working hard to add additional banks and hope we can assist you soon!

Question 40

I have multiple bank accounts, which account should I connect?

Accepted Answer

You can only use one bank account with MyPayNow, and it must be the account where your wage is deposited.

Question 41

Can I have my advance funds deposited into a different bank account?

Accepted Answer

Due to our automated service, we need to deposit advances into the same bank account that your regular wage is credited into. We will also take the repayment out of this account.

Question 42

I have a joint bank account, can we both use MyPayNow?

Accepted Answer

No, for security reasons MyPayNow needs a unique bank account for each user. If you are both paid into separate bank accounts (different BSB and ACC number) we can assist you. If you're unsure just reach out to our customer service team at customerservice@mypaynow.com.au for assistance.

Question 43

How do I update my contact details?

Accepted Answer

Simply log into your MyPayNow account and head to My Account to edit your Personal details.

Question 44

I forgot my Username, what do I do?

Accepted Answer

Your username is the email address used when you first applied. If you're still having difficulties signing in to your MyPayNow account, please reach out to our customer service team at customerservice@mypaynow.com.au

Question 45

I forgot my password, what do I do?

Accepted Answer

On the login page, select "forgot password" and follow the prompts to reset your password.

Question 46

Why can't MyPayNow identify my salary?

Accepted Answer

Our system uses the information you enter during signup when assessing your bank statement. If you have entered the incorrect pay date or amount, our system may not be able to identify your salary deposits due to conflicting information. Please ensure you provide accurate information to make the process as quick as possible!

Question 47

I have lost my job, what do I do?

Accepted Answer

Please contact our friendly customer service team at customerservice@mypaynow.com.au so we can assist you.

Question 48

Can I have multiple MyPayNow accounts?

Accepted Answer

No, we only allow one MyPayNow account per user.

Question 49

Why is my account suspended?

Accepted Answer

Please contact customer support at customerservice@mypaynow.com.au for further information on your account suspension.

Question 50

How can I disable my account?

Accepted Answer

If you wish to have your account disabled, please contact our customer service team at customerservice@mypaynow.com.au. Please note: we cannot disable your account while you have an outstanding balance.

Question 51

Does MyPayNow do a credit check?

Accepted Answer

No, there is no credit enquiry made on your file with a Credit Reporting Agency.

Question 52

Does MyPayNow contact my employer?

Accepted Answer

Nope! We only deal with you, never your employer.

Question 53

Where can I leave feedback?

Accepted Answer

We always appreciate feedback! Let us know by selecting Help in the MyPayNow app.

Question 54

What if I am in between jobs?

Accepted Answer

MyPayNow is only available for customers that are receiving regular wages. If you are in between jobs and wish to take an advance, please apply once you've started your new role and are being paid again. If you have an outstanding balance and need assistance during this period, please reach out to our friendly customer support team at customerservice@mypaynow.com.au to discuss options.

Question 55

How old do I have to be to use MyPayNow?

Accepted Answer

The minimum age limit for MyPayNow is 18 years old.

Question 56

Why can't I ring someone at MyPayNow?

Accepted Answer

Our customer support team is email based only. This enables us to assist customers in a timely manner and track the progress of your requests.

Question 57

How do I contact support?

Accepted Answer

Please use the Help option in the MyPayNow app and submit a request. One of our friendly staff will respond ASAP.

Question 58

Latest terms of use

Accepted Answer

View latest terms of use

Question 59

Where is MyPayNow located?

Accepted Answer

We're located on the sunny Gold Coast in Australia; however, our business is operated online only.

Question 60

How can I contact MyPayNow?

Accepted Answer

The fastest way to contact MyPayNow is to log in to your account and use the Help option. You can also email us at customerservice@mypaynow.com.au.

Question 61

Privacy policy

Accepted Answer

View privacy policy

Question 62

💸 How can I earn money through refer a friend?

Accepted Answer

Here's how it works: (1) You must be signed up to MyPayNow, with a linked bank account. (2) Login, then head to "Earn Money" and select "Refer a friend". (3) Share your unique link or code with your friends and family. Once they sign up via your unique link or code, get approved and take a wage advance, you will BOTH receive $50* instantly! Full terms and conditions can be found here.

Question 63

👥 I’m a new customer, can I earn $50 through refer a friend?

Accepted Answer

Absolutely! As soon as you're signed up to MyPayNow you can start sharing your unique referral link — there's no waiting period before you can begin referring friends.

Question 64

📱 Do I need to have taken a wage advance to start earning?

Accepted Answer

If you want to refer friends and earn, you do not need to have taken a wage advance before, you just need to have an account and linked your bank account. However, you will not receive $50 unless your friend signs up, is approved and takes a wage advance.

FAQs

Still need answers?

Read our blog

Email us

Follow Us